“It is truly appalling that we have reached a stage that requires an investigation to improve Dignity in Care for older people,”
Says Lawrence Tomlinson; one of the country’s top 10 most influential leaders within the healthcare industry and Chairman of Ideal Care Homes
“I give my full support to the investigation and would love to see it have an impact nationwide ensuring the elderly are afforded the basic human rights that the rest of us would expect.
Sadly, I am doubtful that without a full overhaul of the system, putting quality at the heart of care structures, that this investigation will have full effect.
Whilst price continues to play the fundamental role in commissioning, costs of staff and training will remain an issue for many providers.
A strong national fee structure that rewards quality would ensure that these sickening abuses are fully dis-incentivised and providers focus on what matters - the quality of care the residents receive.
At present, the less providers do, the more profit they make, leading to a reduction in the quality in the provision of care available.
It is time to start encouraging a race to the top and change the culture of squeezed margins and under-resourced care.
Unless we act now, hospitals will continue to fill whilst the system clogs up and we will witness a continued deterioration in care quality as staff are increasingly pressured to deal with growing demand.
We need a local commissioning structure that follows simple but strong national guidelines on quality payments above a set local base fee.
Within this framework, allowance can be made for local variation through weighting of fees, whilst also awarding increases to this base fee based on quality and the provision of care.
Quality of service can then be monitored by the Local Authority purchasers and homes not meeting the required quality outcomes will not be awarded contracts.
Homes need to run efficiently to high quality standards, this is people’s lives we are investing in, quality is key.”